POP access issues
-
Wednesday, 8th September, 2021
-
12:12pm
Updates at 18:50 pm
Our engineering team was able to isolate the issue to a subset of users. We have corrected the issue and we are now confirming POP3 connections remain consistent for the affected users.
Updates at 18:15 pm
Our Network team is involved now and checking for the root cause. Currently no further issues have been reported by customers.
we appreciate your cooperation. We are trying to rectify the issue in full at the earliest.
Email Incident:
08-09-2021, 15:40 PM
We are currently investigating a login issue for a small set of customers specifically using POP access.
Some customers may receiving the following similar error;
“Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -Err Internal server error.”
Webmail and IMAP are still working as a work around at this time.
Our teams are investigating and we will update as soon as we have more information. Thank you for your patience.
Team, DOMGYS
